our mission

We believe all British hospitality businesses should make a declaration on how they handle service charge, tips and gratuities and that this information should be made publicly available. This simple solution offers the transparency long called for by hospitality consumers and staff alike. We have submitted our proposal to government but we need your support to help make this a reality, so please...

1) Sign our petition

2) Share our Tipping Point Campaign

 

Cards on the table time...

If you're unable to watch the video just scroll down to view the script!

 

My name is Alex. I am the founder of Charlotte’s Group. I have devoted the past 20 years of my life to working in hospitality; first as a dishwasher, then as a chef, bartender, waiter and now as an independent restaurateur. When not working, I spend most of my time (and money) as a guest in other people’s restaurants and cafés, seeking out great places to enjoy wonderful food, drink and, above all, great hospitality. 

So, what is my point? Well, whether with my staff, customer or business owner’s hat on; and whether you refer to tips, service charge or gratuities; I sincerely believe that the extra bit of money we hand over on top of what we pay for food or drink, is intended for the reward of the staff who have offered us that great hospitality.

When I pay a bill I want to understand where that money is actually going. I believe that any ethical business should be comfortable making a clear written declaration of how this money is handled, present it in a consistent easy-to-understand format, and make it publicly available so that all who care about this issue are empowered to make an informed choice about where they spend or earn their money.

So just to be 100% clear. I am not trying to tell anyone the best way to run their business, treat their staff or spend their money – all I am asking for is transparency. And whilst it may be independent restauranteurs who lead the way, it is critical that all hospitality businesses, including the multiples and corporates we so often find more difficult to hold to account, show their hand so that we have a level playing field – it must be mandatory

So it’s cards on the table time. Will you support our Tipping Point Campaign? Please sign our petition and share with as many people as you can to get this done!

Alex speaks about the Tipping Point Campaign at the workshop...

Alex speaks about the Tipping Point Campaign at the workshop...